Privacy Policy

Welcome to the Privacy Policy of Sustainable Roots Landscape Company LLC. Your privacy is essential to us, and we are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data, ensuring compliance with United States privacy laws including applicable state laws such as the California Consumer Privacy Act (CCPA).

Information We Collect

We collect information from you when you visit our site, register on our platform, purchase our services, or communicate with us. The types of information we may collect include:

  • Personal Identification Information: name, email address, phone number, physical address.
  • Payment Information: credit card numbers or other financial information needed to process your payment securely.
  • Technical Information: IP addresses, browser types, referring URLs, and operating systems to enhance your experience on our site.

How We Use Your Information

Your personal data may be used for the following purposes:

  • To provide and improve our services.
  • To process transactions and send notices about your transactions.
  • To communicate with you about updates, services, and promotional offers.
  • To comply with any applicable laws and regulations.

Sharing Your Information

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may share your data with trusted third parties who assist us in operating our website, conducting our business, or servicing you, under condition these parties agree to keep this information confidential.

Cookies

We use cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

To know more about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement robust security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure server hosting. However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure.

Access, Change, or Delete Your Information

You have the right to request access to the personal information we hold about you and ask that your information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices, legal or regulatory requirements, or for other operational reasons. We encourage you to periodically review this page for the latest information on our privacy practices.

Opt-Out and Your Choices

You have the right to control how your personal information is collected and used. Depending on your location and applicable laws, you may exercise the following opt-out choices:

  • Data Sharing and Sale: You may opt out of the sale or sharing of your personal information with third parties, where applicable under laws such as the CCPA/CPRA in California or similar legislation in other jurisdictions. While we do not sell personal information in the traditional sense, some data may be shared with trusted partners to provide or improve our services.
  • Cookies and Tracking: You can manage or refuse cookies and tracking technologies through your browser settings or by using the cookie consent tools provided on our website.
  • Marketing Communications: You can opt out of receiving promotional emails or newsletters by following the unsubscribe link in any communication or by contacting us directly.
  • Withdrawal of Consent: If you have previously provided consent to data processing, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights or make an opt-out request, please contact us at [email protected] or via our contact form.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

This policy is effective as of 08/07/2025.